Frequently Asked Questions
Everything you need to know about your Birdies experience.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in their original packaging. Simply use our online portal to generate a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options at checkout.
How do I find the right size for me?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style experts for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use recycled textiles and ensure all our manufacturing partners adhere to strict fair-labor certifications.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.